Are you in Katowice for the first time and would like to get information about our city?

Go to the Information Point located on the walkway of level 0, very close to the main entrance from 3-go Maja Street. At the Information Point you will learn about the most important monuments, museums, parks and places of active recreation.

We also provide free maps.

Get information directly, by phone or email.

Information Point: kontakt@galeriakatowicka.eu; tel. 32 41 41 601

Reports of lost or found items can be made at the Information Point (level 0 at the main entrance from 3-go Maja Street) or the Security Office (level 0, entrance behind the iSpot store). Found items are stored for up to 3 months.

Contact to the Lost Property Office: +48 32 41 41 601

Reports of lost or found items can be made at the Information Point (level 0 at the main entrance from 3-go Maja Street) or the Security Office (level 0, entrance behind the iSpot store). Found items are stored for up to 3 months.

Contact to the Lost Property Office: +48 32 41 41 601

Service suspended from December 16, 2024 to January 1, 2025.

If you need to print, photocopy or scan, come to the Information Point!

The Information Point service does not accept batch of documents over 6 pages, books, newspapers or magazines for copying.

In Galeria Katowicka you can order a taxi free of charge at the Information Point, located on level 0 at the main entrance from 3-go Maja Street.

Service dedicated to customers of Galeria Katowicka. The umbrella is available for pick up at the Information Point located on the walkway from the entrance at 3-go Maja Street*.

Renting the Umbrella for up to 4 hours on a given day is free of charge. For every next commenced hour of the rental period an additional fee of 5 PLN gross will be charged. The service is provided against a deposit.

The person renting the Umbrella is required to place an order at least 30 minutes in advance.

Reservations for the service can be made as follows:

• by filling in the form available at the link below and sending it by e-mail to: kontakt@galeriakatowicka.eu;
• by telephone at the following telephone number: 32 41 41 601 and providing the necessary details for your order;
• by filling in the form in person at the Information Point located in Galeria Katowicka.

Read the terms and conditions and download the service order form.

• For more information, visit the Information Point located on level 0, next to the main entrance on 3-go Maja Street, or call: +48 32 41 41 601.

This service is dedicated to Galeria Katowicka customers. Powerbank is available for pick up at the Information Point located on the walkway from the entrance at 3-go Maja Street*.

Powerbank rental for up to 2 hours on any given day is free of charge.

An additional fee of 5 PLN gross will be charged for each commenced hour of the rental period. The service is provided against a deposit.

The person renting the Powerbank is required to place an order at least 30 minutes in advance. Reservations for the service can be made as follows:

• by filling in the form available at the link below and sending it by e-mail to: kontakt@galeriakatowicka.eu;
• by telephone on the following telephone number: 32 41 41 601 and providing the necessary details for your order;
• by filling in the form in person at the Information Point located in Galeria Katowicka.

Read the terms and conditions and download the service order form.

• For more information, visit the Information Point located on level 0, next to the main entrance on 3-go Maja Street, or call: +48 32 41 41 601.

This service is dedicated to Galeria Katowicka customers. USB cable and universal charger are available for pick up at the Information Point located on the walkway from the entrance at 3-go Maja Street*.

Rental of the USB cable and/or charger for up to 2 hours on any given day is free of charge.

Each additional hour of the rental period commenced shall be charged with an additional fee of PLN 5 gross per device. The service is provided against a deposit.

The person renting an equipment is required to make the order at least 30 minutes in advance. Reservations for the service may be made as follows:

• by filling in the form available at the link below and sending it by e-mail to: kontakt@galeriakatowicka.eu;
• by telephone on the following telephone number: 32 41 41 601 and providing the necessary details for your order;
• by filling in the form in person at the Information Point located in Galeria Katowicka.

Read the terms and conditions and download the service order form.

• For more information, visit the Information Point located on level 0, next to the main entrance on 3-go Maja Street, or call: +48 32 41 41 601.

If you need a sewing kit, you can find it at the Information Point, located on level 0, at the main entrance from 3-go Maja Street.

If you need a magnifying glass, you can find it at the Information Point, located on level 0, at the main entrance from 3-go Maja Street.

Belonging to GreenWay Polska Sp. z o.o., the Delta charger is a fast charging station that enables three vehicles to be charged simultaneously: two with direct current (DC) and one with alternating current (AC). Charging a 20-40 kW battery takes a maximum of 40 minutes, depending on the charge level and battery capacity. Delta allows the charging of all electric vehicles compliant with the standards: CHAdeMO, CCS and AC Type-2, which practically means all brands of electric cars on the market. Depending on the station configuration, the first two standards allow direct current (DC) charging – i.e. fast charging up to 50 kW, and the last standard allows alternating current (AC) charging – i.e. slower, up to 22 kW.

Knowing the parameters of our vehicle, we can calculate the time it will be charged using the following formula:

Charging time = battery capacity / charging power

In the food court, behind the North Fish premises, we have prepared an area for our customers, where a microwave and a device for heating baby milk bottles are available.

Customers of Galeria Katowicka can use a shoe cleaning machine free of charge – it is located on level 0, at the main entrance from 3-go Maja Street.

The devices are available on all levels of Galeria Katowicka. Touch-sensitive panels make it possible to locate shops in our Centre in an intuitive way. In an uncomplicated way, they will lead the customer directly to the designated destination.

In the business zone, on the mezzanine above the food court in Galeria Katowicka, bookcrossing shelves have appeared, where we have placed interesting books for our customers, including children. The books placed in our mobile library are made available for free to any potential Reader who has visited Galeria Katowicka and stopped for a moment to rest in the bookcrossing zone.

One way to use the zone is to read the books on site. Just walk up to the bookcases and find something of interest to you. When you have finished reading the book, put it back in its place.

The second way to use it is to exchange books. If you are so interested in a particular book that you would like to take it home with you, remember to complete the zone’s book collection and bring another book to replace the one you want to take.

Try to ensure that the copies you bring from home are not damaged. Consider whether the book you want to bring is recommendable and interesting.

We trust that you will consciously and responsibly engage in our shared book exchange area.

We wish you a pleasant reading experience and a successful book exchange at Galeria Katowicka.

Are you wondering where exactly to pick up the awaited package? Would you like to efficiently and quickly send a package in the center of Katowice?

INPOST parcel lockers and Allegro One Box parcel machines are waiting for you at Galeria Katowicka, next to Lech and Maria Kaczyński Square and in the underground car park of the Gallery on level -2 at the entrance next to the Carrefour market.

You can reach these locations using the navigation available after clicking on the name of the parcel locker:KAT32M oraz KAT02HO or parcel machine: AL025SK1.

Don’t worry about pick up if you are busy or working late. Parcel lockers and parcel machines are at your disposal at any time: 24/7.

On level +2, near Pasibus, the Taka Mała Galeria Sztuki is located – a space to relax in the artistic works of young artists from the region. In Such a Small Art Gallery there are various works of young artists – from photos and graphics to films and music, there are also events such as meetings with artists or vernissages.

In Galeria Katowicka there are comfortable family rooms, where customers with children can use the toilet, changing table, and comfortable feeding chair free of charge, as well as heat their meals in a microwave oven.

Family rooms are located:

Level +1 – next to the Felina shop

Level +2 – next to the Reserved shop

To ensure the safety of our youngest customers, we have introduced special identification wristbands. You can write your phone number on them, so that if your child disappears from your sight, you can easily find him/her.

The headbands are made of durable, hypoallergenic material which is safe for kid’s health and skin. They meet the strict requirements of the National Institute of Hygiene. The snap fastener makes it easy to adjust the band to the child’s arm.

Visit the Information Point on level 0 – here you can collect a labelled wristband for your child free of charge.

Want to organise an unforgettable birthday party for your kid? Check out the offer of Galeria Katowicka.

We offer the possibility of organising a birthday party in the only interactive playground throughout Silesia – Fit4Kids and in the wonderful cinema atmosphere of the Multikino.

For your children we have prepared, among other things:

• games and competitions zone
• birthday armchair for the birthday person
• face painting
• movie screenings for kids
• cinema tour
• birthday cake
• souvenir photos
• and many more…

Your child’s safety and great fun will be supervised by professional staff and dedicated animators. For more details, contact the Information Point on 32 41 41 601 or call the chosen tenant directly:

• Multikino – 32 661 41 00
• Fit4Kids – 537 787 821

A service dedicated to families with children who can borrow a pushchair* free of charge for the duration of their visit to Galeria Katowicka.

Baby prams are available for pick up at the Information Point located on the walkway from the entrance on 3-go Maja Street. The pushchair can be rented for up to 3 hours with the possibility of extension for another 3 hours, but not beyond the opening hours of the Centre. The service is provided against a deposit.

A person renting a pushchair is required to place an order at least 30 minutes in advance.

Reservations for the service can be made as follows:

• by filling in the form available at the link below and sending it by e-mail to: kontakt@galeriakatowicka.eu;
• by telephone on the following telephone number: 32 41 41 601 and providing the necessary details for your order;
• by filling in the form in person at the Information Point located in Galeria Katowicka.

Read the terms and conditions and download the service order form.

• For more information, visit the Information Point located on level 0, next to the main entrance on 3-go Maja Street, or call: +48 32 41 41 601.

Safe and full of colorful, developmental devices and toys, the playground for children is located on level +2, in the restaurant area.

Galeria Katowicka is the first shopping center in Poland with a comfort, i.e. a room equipped with a large changing table for adults, a toilet and a washbasin. This place guarantees comfort for adults with disabilities.

Read more about the “We are fast-forwarding Poland” campaign

Find Komfortka on the map of Katowice

This device uses voice commands to help deliver defibrillation in the event of cardiac arrest. After connecting the patient to the electrodes, the AED will diagnose itself and inform whether its use is necessary and how to properly perform the life saving operation. The defibrillator box, marked AED, is on level 0, on the wall next to the Mydlarnia u Franciszka store.

Toilets for people with disabilities are located on levels: +1 in the toilets next to the Reserved store, +2 in both vestibules with toilets.

Galeria Katowicka has lifts for people with physical disabilities to move between all levels of the facility. Markings of the elevators can be found at the entrances to the corridors and in the information brochures (available at the info point).

A service dedicated to customers of Galeria Katowicka. A walker is available for collection at the Information Point located in the passage from the entrance at 3-go Maja Street*.
The walker is free to rent. * More information is available at the Information Point located on level 0, next to the main entrance at 3-go Maja Street or by calling: +48 32 41 41 601.