Katowicka for autism

Since recently, in our Centre on the +1 level, next to toilets located by the Reserved shop, there has been a dedicated room for people with impaired social functioning resulting from the autism spectrum. The room was created in accordance with the guidelines and standards recognised by the Metis Regional Methodological and Educational Centre in Katowice, with which Galeria Katowicka cooperates.

The Quiet Room is intended for people who, as a result of their current state of health, require temporary relaxation of tensions. They report the need to cope with their emotions and their behaviour as a result of unfavourable circumstances, i.e. too much stimulation.

Access to the room via video intercom.

Familiarise yourself with the rules for using the room.

Every Saturday from 9AM to 11AM we turn off the music throughout the Gallery so that our ASD customers can enjoy their shopping experience in a more comfortable atmosphere.

At your request, retailers in selected shops will dim the lights and turn down the music (regardless of Quiet Hours).

We provide customers with ASD with silencing headphones. They can be collected free of charge at the Info Desk on level 0 (at the entrance from 3-go Maja Street).

Do you want to find your way quickly to the shop of your choice or to the quiet room? Turn on the navigation in the Katocard [KatoKarta] app and let yourself be guided along the shortest route.

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Other facilities

INFORMATION

Are you in Katowice for the first time and would like to get information about our city?

Go to the customer service point located on the walkway of level 0, very close to the main entrance from 3-go Maja Street. At the desk you will learn about the most important monuments, museums, parks and places of active recreation.

We also provide free maps.

Get information directly, by phone or email.

Information desk: kontakt@galeriakatowicka.eu; tel. 32 41 41 601

Reports of lost or found items can be made at the Information Desk (level 0 at the main entrance from 3-go Maja Street) or the Security Office (level 0, entrance behind the iSpot store). Found items are stored for up to 3 months.

Contact to the Lost Property Office: +48 32 41 41 601

Reports of lost or found items can be made at the Information Desk (level 0 at the main entrance from 3-go Maja Street) or the Security Office (level 0, entrance behind the iSpot store). Found items are stored for up to 3 months.

Contact to the Lost Property Office: +48 32 41 41 601

If you need to print, photocopy, scan or fax, come to the Info Desk!

In Galeria Katowicka you can order a taxi free of charge at the Information Desk, located on level 0 at the main entrance from 3-go Maja Street.

Service dedicated to customers of Galeria Katowicka. The umbrella is available for pick up at the Info Desk located on the walkway from the entrance at 3-go Maja Street*.

Renting the Umbrella for up to 4 hours on a given day is free of charge. For every next commenced hour of the rental period an additional fee of 5 PLN gross will be charged. The service is provided against a deposit.

The person renting the Umbrella is required to place an order at least 30 minutes in advance.

Reservations for the service can be made as follows:

  • by filling in the form available at the link below and sending it by e-mail to: kontakt@galeriakatowicka.eu;
  • by telephone at the following telephone number: 32 41 41 601 and providing the necessary details for your order;
  • by filling in the form in person at the Info Desk located in Galeria Katowicka.

Read the terms and conditions and download the service order form.

  • For more information, visit the information desk located on level 0, next to the main entrance on 3-go Maja Street, or call: +48 32 41 41 601.

This service is dedicated to Galeria Katowicka customers. Powerbank is available for pick up at the Info Desk located on the walkway from the entrance at 3-go Maja Street*.

Powerbank rental for up to 2 hours on any given day is free of charge.

An additional fee of 5 PLN gross will be charged for each commenced hour of the rental period. The service is provided against a deposit.

The person renting the Powerbank is required to place an order at least 30 minutes in advance. Reservations for the service can be made as follows:

  • by filling in the form available at the link below and sending it by e-mail to: kontakt@galeriakatowicka.eu;
  • by telephone on the following telephone number: 32 41 41 601 and providing the necessary details for your order;
  • by filling in the form in person at the Info Desk located in Galeria Katowicka.

Read the terms and conditions and download the service order form.

  • For more information, visit the information desk located on level 0, next to the main entrance on 3-go Maja Street, or call: +48 32 41 41 601.

This service is dedicated to Galeria Katowicka customers. USB cable and universal charger are available for pick up at the Info Desk located on the walkway from the entrance at 3-go Maja Street*.

Rental of the USB cable and/or charger for up to 2 hours on any given day is free of charge.

Each additional hour of the rental period commenced shall be charged with an additional fee of PLN 5 gross per device. The service is provided against a deposit.

The person renting an equipment is required to make the order at least 30 minutes in advance. Reservations for the service may be made as follows:

  • by filling in the form available at the link below and sending it by e-mail to: kontakt@galeriakatowicka.eu;
  • by telephone on the following telephone number: 32 41 41 601 and providing the necessary details for your order;
  • by filling in the form in person at the Info Desk located in Galeria Katowicka.

Read the terms and conditions and download the service order form.

  • For more information, visit the information desk located on level 0, next to the main entrance on 3-go Maja Street, or call: +48 32 41 41 601.
SERVICES

Belonging to GreenWay Polska Sp. z o.o., the Delta charger is a fast charging station that enables three vehicles to be charged simultaneously: two with direct current (DC) and one with alternating current (AC). Charging a 20-40 kW battery takes a maximum of 40 minutes, depending on the charge level and battery capacity. Delta allows the charging of all electric vehicles compliant with the standards: CHAdeMO, CCS and AC Type-2, which practically means all brands of electric cars on the market. Depending on the station configuration, the first two standards allow direct current (DC) charging – i.e. fast charging up to 50 kW, and the last standard allows alternating current (AC) charging – i.e. slower, up to 22 kW.

Knowing the parameters of our vehicle, we can calculate the time it will be charged using the following formula:

Charging time = battery capacity / charging power

In the food court, behind the Subway premises, we have prepared an area for our customers, where a microwave and a device for heating baby milk bottles are available.

Galeria Katowicka is a place friendly to business meetings and remote work. In a specially designated co-working space, you get access to basic work tools and you can work peacefully during Galeria Katowicka working hours. The use of the co-working room is free of charge, except when renting a room for the purposes of a training course or a business meeting. For more details, see here.

Customers of Galeria Katowicka can use a shoe cleaning machine free of charge – it is located on level 0, at the main entrance from 3-go Maja Street.

The devices are available on all levels of Galeria Katowicka. Touch-sensitive panels make it possible to locate shops in our Centre in an intuitive way. In an uncomplicated way, they will lead the customer directly to the designated destination.

In the business zone, on the mezzanine above the food court in Galeria Katowicka, bookcrossing shelves have appeared, where we have placed interesting books for our customers, including children. The books placed in our mobile library are made available for free to any potential Reader who has visited Galeria Katowicka and stopped for a moment to rest in the bookcrossing zone.

One way to use the zone is to read the books on site. Just walk up to the bookcases and find something of interest to you. When you have finished reading the book, put it back in its place.

The second way to use it is to exchange books. If you are so interested in a particular book that you would like to take it home with you, remember to complete the zone’s book collection and bring another book to replace the one you want to take.

Try to ensure that the copies you bring from home are not damaged. Consider whether the book you want to bring is recommendable and interesting.

We trust that you will consciously and responsibly engage in our shared book exchange area.

We wish you a pleasant reading experience and a successful book exchange at Galeria Katowicka.

Dear customers, in order to meet your expectations, we have placed a charging station for mobile devices in the co-working room.

The use of the station is free of charge. If you are interested, please read the attached Regulations and follow this Instruction.

Important information:

  1. Remember to enter the pin code to close the locker.
  2. Remember that the maximum time you can leave your device in the locker is 6 h.
  3. The lockers are opened officially, when the user exceeds the permitted time of leaving the device in the locker.
  4. In such situations, please contact the facility security office – 571 330 334. The Station Administrator and the Centre Management are not responsible for any items left in the lockers.

Wondering where exactly to collect your long-awaited parcel? Would you like to send a parcel quickly and efficiently in the centre of Katowice?

INPOST parcel machines are waiting for you in Galeria Katowicka, next to the Lech and Maria Kaczyński Square and at the underground car park on level -2 of the Galeria, next to the Stokrotka store.

You will reach these locations using the navigation available by clicking on the name of the parcel machine: KAT32M and KAT02HO.

Don’t worry about collection if you’re busy or working late. Parcel machines are at your disposal at any time: 24h/7.

FAMILIES
WITH CHILDREN

Galeria Katowicka has comfortable family rooms where customers with children can use the toilet, changing table, comfortable feeding chair and warm up a meal in a microwave oven free of charge.

Family rooms are located:

Level -1 – next to the Reporter Young store

Level +1 – next to the Felina shop

Level +2 – next to the Reserved shop

To ensure the safety of our youngest customers, we have introduced special identification wristbands. You can write your phone number on them, so that if your child disappears from your sight, you can easily find him/her.

The headbands are made of durable, hypoallergenic material which is safe for kid’s health and skin. They meet the strict requirements of the National Institute of Hygiene. The snap fastener makes it easy to adjust the band to the child’s arm.

Visit the Information Desk on level 0 – here you can collect a labelled wristband for your child free of charge.

Want to organise an unforgettable birthday party for your kid? Check out the offer of Galeria Katowicka.

We offer the possibility of organising a birthday party in the only interactive playground throughout Silesia – Fit4Kids and in the wonderful cinema atmosphere of the Multikino.

For your children we have prepared, among other things:

  • games and competitions zone
  • birthday armchair for the birthday person
  • face painting
  • movie screenings for kids
  • cinema tour
  • birthday cake
  • souvenir photos
  • and many more…

Your child’s safety and great fun will be supervised by professional staff and dedicated animators. For more details, contact the information desk on 32 41 41 601 or call the chosen tenant directly:

  • Multikino – 32 661 41 00
  • Fit4Kids – 537 787 821

A service dedicated to families with children who can borrow a pushchair* free of charge for the duration of their visit to Galeria Katowicka.

Baby prams are available for pick up at the Info Desk located on the walkway from the entrance on 3-go Maja Street. The pushchair can be rented for up to 3 hours with the possibility of extension for another 3 hours, but not beyond the opening hours of the Centre. The service is provided against a deposit.

A person renting a pushchair is required to place an order at least 30 minutes in advance.

Reservations for the service can be made as follows:

  • by filling in the form available at the link below and sending it by e-mail to: kontakt@galeriakatowicka.eu;
  • by telephone on the following telephone number: 32 41 41 601 and providing the necessary details for your order;
  • by filling in the form in person at the Info Desk located in Galeria Katowicka.

Read the terms and conditions and download the service order form.

  • For more information, visit the information desk located on level 0, next to the main entrance on 3-go Maja Street, or call: +48 32 41 41 601.
HEALTH

Helpomat in Galeria Katowicka is located in the ladies’ toilet on level -1.

We have equipped it with a specially selected assortment of basic necessities. We have prepared a selection of hygiene products, plasters, condoms, antibacterial wipes, toilet seat pads and shoe cleaners.

You are welcome to use it!

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