PGNiG – Customer Service Office

We are a trusted supplier of energy for home and business, a leader in natural gas sales in Poland. We serve over 7 million households and businesses.

We provide our clients with comprehensive services in matters relating to the sale of natural gas, e.g. settlements, balance, gas meter status, promotional offers, complaints or contract updates.

Potential customers can obtain full information on the possibilities and benefits of connecting to the gas network and using ecological gas fuel. We also offer other products and services for home and business that meet the different needs of our customers. We encourage you to visit our Customer Service Office as well as to use remote forms of contact, such as: Electronic Customer Service Office (, mobile application (mBOK) or contact the Customer Service Call Center at tel. 225151515*

*Call cost according to operator’s rates.

Opening hours

Monday-Friday: 9:00-21:00
Saturday: 9:00-21:00
Sunday: 10:00-20:00


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